You may return most new, unopened items within 7 days of delivery for a refund. If the item comes damaged in shipping, a claim must be filed with the shipping carrier by the customer and a replacement unit will be sent out. All returns are subject to a 15% restocking fee if returned within 7 days of receipt or up to a 25% restocking fee past 7 days of receipt at our discretion.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Shipping costs incurred by Exotic Euro Parts are not refundable, in the event of a refund on a free shipping item, customers will receive a refund minus the actual costs to ship the product.
Please note that some items may take 60 business days to produce and manufacture.
Your Privacy Rights
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Exotic Euro Parts,
- Information We Collect
- Using Information We Collect
- Information We Share with Others and Your Privacy Rights
- Your Choices about Communication from Exotic Euro Parts
- Cookies and Pixel Tags
- How We Use Email
- Links to Other Sites
- Updating or Reviewing Your Information
- Privacy of Children on Our Web Site
- Policy Changes
- Questions or Comments?
Information We Collect
We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:
- Place an order from our catalogs or on our Web site
- Make a purchase at one of our Retail stores
- Return an item or make an exchange
- Inquire about our services
- Request a catalog
- Receive a gift package
- Create an account at llbean.com
- Sign up for Exotic Euro Parts email updates
- Register for an Outdoor Discovery Schools® program
- Enter a contest or sweepstakes
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion or event
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources, including our credit card issuer, Barclays Bank Delaware, whose policies meet the Direct Marketing Association’s privacy standards.
We also gather information about how visitors navigate through our Web site by using clickstream data gathered with “cookies” and/or other online tools such as “pixel tags.” See Cookies and Pixel Tags for further information.
Using Information We Collect
We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Send you email updates
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
Information We Share with Others and Your Privacy Rights
From time to time, we make our mailing list (names and addresses only) and general shopping activity available to reputable companies whose products we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association’s privacy standards. We do not share email addresses for this purpose. If you do not want to receive mailings from other reputable companies and prefer that we do not share any information with these companies, please contact us.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Your Choices about Communication from Exotic Euro Parts
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or email updates or if you prefer to receive them less frequently, please visit the My Account section of llbean.com or contact us at the address shown below. You can also unsubscribe from our email updates using the link provided in each edition of the email.
If you do not wish to receive other communications from us, such as surveys, please send us a letter to:
EXOTIC EURO PARTS
1420 NW 65TH AVE
PLANTATION, FL 33313
Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.
- Remember what items are in your Shopping Bag
- Recognize you when you return to our Web site
- Enable you to use Express Checkout, if you have created an account
- Study how our customers navigate through our Web site and which products they request in site searches
We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.
How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at llbean.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it.
We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each email and within the My Account section of www.ExoticEuroParts.com
Links to Other Sites
Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of Exotic Euro Parts and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the address above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.
When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format. See About Security for details.
Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us.